Terms & Conditions

Our Terms & Conditions outline service rules, usage rights, payments, and client responsibilities to ensure smooth collaboration always.

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Welcome to Logo Cosmic. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing our website, requesting a quote, placing an order, or purchasing any service from Logo Cosmic, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Logo Cosmic

Logo Cosmic (“we,” “us,” “our”) is a design and digital solutions agency offering creative and technical services, including but not limited to:

  • Logo Design
  • Branding & Brand Identity
  • Illustration Design
  • App Development
  • Website Design & Development
  • E-commerce Development
  • Digital Marketing
  • Video Animation
  • Social Media Design and Marketing Assets

These Terms apply to all users, visitors, and clients.

2. Eligibility to Use Our Services

By using our website or services, you confirm that:

  • You are at least 18 years old, or using the website under parental supervision
  • You have the legal authority to enter into agreements
  • You will provide accurate and complete information during communication and order placement

We reserve the right to refuse service to anyone for any reason, including suspected fraud, abuse, or inappropriate behavior.

3. Scope of Services

Logo Cosmic provides services based on the selected package, order requirements, and client-provided information.

Service Customization

All designs and digital services are customized according to client instructions and preferences. Final results may vary depending on:

  • Client requirements
  • Brand direction
  • Market style trends
  • Communication clarity
  • Revision feedback

No Guarantee of Specific Results

While we aim to deliver high-quality results, we do not guarantee:

  • Specific sales performance
  • Search engine ranking improvements
  • Social media growth results
  • Brand success outcomes
  • App store approvals (Apple/Google)
  • Revenue increase

Success depends on multiple external factors beyond our control.

4. Orders, Quotes, and Project Initiation

Projects begin only after:

  • Full payment or agreed deposit is received
  • The client submits complete project details
  • The client confirms service scope

If a client delays providing requirements, the project timeline may be affected.

5. Client Responsibilities

To ensure smooth project completion, clients agree to:

  • Provide accurate business details
  • Submit content, logos, images, and brand references on time
  • Provide clear instructions and feedback
  • Respond to revision requests promptly
  • Approve final deliverables in a timely manner

Delays caused by the client may result in extended delivery time.

Logo Cosmic will not be responsible for missed deadlines due to incomplete client responses or late submissions.

6. Revisions Policy

Revisions are included based on the selected package.

A. What Revisions Mean

Revisions include reasonable changes such as:

  • Colour adjustments
  • Font modifications
  • Layout changes
  • Minor style refinements
  • Small content updates (if applicable)

B. What Revisions Do Not Include

Revisions do not include:

  • Complete redesign from scratch
  • New concept requests after approval
  • Repeated changes beyond package limits
  • Major scope changes not included in the original order

If the client requests additional revisions beyond package limits, extra charges may apply.

7. Project Delivery Timelines

Delivery timelines vary depending on the service and package.

A. Standard Delivery

We provide estimated delivery timeframes based on the selected service package. These timelines may change due to:

  • Complexity of the project
  • Number of revisions
  • Client communication delays
  • Technical requirements

B. Rush Delivery

Rush delivery may be available at an additional cost. Rush orders require full upfront payment.

8. Payment Terms

All payments must be made in advance unless a written agreement states otherwise.

A. Accepted Payments

We may accept payments via:

  • Credit/Debit Card
  • PayPal
  • Bank Transfer
  • Other secure payment gateways

B. Taxes and Fees

Clients are responsible for any applicable taxes, processing fees, and bank charges related to payments.

C. Non-payment

If payment is not received:

  • The project will not start
  • Work may be paused or delayed
  • Deliverables will not be released until payment is completed

9. Refund Policy

Since Logo Cosmic provides custom design and digital services, refunds are handled under specific conditions.

A. Refund Eligibility

Refund requests may be considered if:

  • Work has not started
  • The project has not reached a deliverable stage
  • The request is made within a reasonable timeframe

B. Non-refundable Situations

Refunds will not be issued if:

  • Initial concepts have been delivered
  • Revisions have been provided
  • Work has been completed
  • The client changes their mind
  • The client fails to respond for an extended period
  • The client does not like the design style after approval
  • Services were purchased on discount or promotional pricing (unless stated otherwise)

C. Partial Refunds

If work has started and the client requests cancellation, we may provide a partial refund depending on the completed project stages.

D. Chargebacks

Clients agree not to file unauthorized chargebacks. Any false chargeback attempts may result in:

  • Project termination
  • Legal action
  • Permanent service ban

10. Intellectual Property Rights

A. Ownership of Final Deliverables

Once full payment is received, the final approved deliverables become the client’s property.

This includes:

  • Final logo files
  • Final brand assets
  • Final illustrations
  • Completed app or website deliverables (as per scope)
  • Final marketing creatives

B. Ownership Before Payment

Until full payment is completed:

  • Logo Cosmic retains ownership of all designs and concepts
  • The client may not use any drafts, concepts, or incomplete work commercially

C. Use in Portfolio

Logo Cosmic reserves the right to display completed work in our:

  • Portfolio
  • Website
  • Social media
  • Case studies
  • Promotional materials

If the client wants confidentiality, they must request it in writing before the project starts.

11. Content Ownership and Client Materials

Clients confirm that any content they provide (text, images, logos, trademarks, etc.) is legally owned or authorized for use.

Logo Cosmic is not responsible for copyright or trademark violations caused by client-provided materials.

12. Trademark and Legal Disclaimer

Logo Cosmic provides branding and design services only. We do not provide legal trademark registration services unless explicitly mentioned in a written agreement.

We are not responsible for:

  • Trademark approval outcomes
  • Copyright registration results
  • Brand name legal availability
  • Domain name availability

Clients are encouraged to conduct proper legal checks before finalizing a brand identity.

13. Third-party Services and Tools

Some services may involve third-party tools such as:

  • Hosting providers
  • Domain registrars
  • App platforms
  • Payment gateways
  • Plugin developers
  • Marketing and analytics tools

Logo Cosmic is not responsible for service disruptions, limitations, or losses caused by third-party platforms.

14. Website Use and Restrictions

By using our website, you agree not to:

  • Attempt hacking or unauthorized access
  • Copy or steal website content, images, or designs
  • Upload harmful files, malware, or spam
  • Use our website for illegal purposes
  • Misrepresent your identity or impersonate others

Violation may result in permanent banning and legal action.

15. Confidentiality

We respect client confidentiality and do not intentionally share private business details.

However, clients should understand that:

  • Online communication is not 100% risk-free
  • Client information shared through third-party tools may be stored on those platforms

If you require a Non-disclosure Agreement (NDA), you may request one before starting the project.

16. Communication and Support

We provide support through:

  • Email
  • Website contact form
  • WhatsApp (if applicable)
  • Live chat (if available)

Response times may vary depending on workload, weekends, and holidays.

17. Limitation of Liability

To the maximum extent allowed by law, Logo Cosmic is not liable for:

  • Business losses
  • Profit loss
  • Brand performance issues
  • Marketing campaign results
  • Website downtime due to hosting
  • App rejection by app stores
  • Data loss caused by third-party platforms
  • Client’s misuse of deliverables

All services are provided “as is” and “as available.”

18. No Warranties

Logo Cosmic does not provide warranties that:

  • The website will be error-free
  • Services will meet every subjective expectation
  • Design results will guarantee brand success
  • Digital products will be free from all technical bugs (especially third-party integrations)

We aim for high quality, but clients acknowledge that creative work is subjective.

19. Termination of Services

We reserve the right to terminate a project if:

  • The client becomes abusive or disrespectful
  • The client fails to provide necessary project details
  • The client fails to make payments
  • Fraudulent activity is suspected
  • Client violates our policies or legal boundaries

If termination occurs, refunds (if any) will depend on completed work stages.

20. Rejection of Offensive Content

Logo Cosmic reserves the right to refuse projects involving:

  • Hate speech
  • Illegal content
  • Discrimination
  • Adult content
  • Harassment-related branding
  • Fraudulent or scam business branding

We maintain the right to reject any project that conflicts with ethical or legal standards.

21. Amendments to Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our services means you accept the updated Terms.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of:

USA, Los Angeles

Any disputes shall be handled under the jurisdiction of the courts located in:

USA, Los Angeles

23. Dispute Resolution

If a dispute arises, both parties agree to attempt resolution through:

  • Mutual communication
  • Written complaint handling
  • Mediation (if necessary)
  • Legal action (only if unresolved)

We encourage clients to contact us first before taking any formal action.

24. Force Majeure

Logo Cosmic is not responsible for delays or failure to perform services due to circumstances beyond our control, including:

  • Natural disasters
  • Internet outages
  • Server failures
  • War, pandemics, or government restrictions
  • Platform outages (Google, Meta, hosting providers, etc.)

25. Contact Information

For any questions regarding these Terms & Conditions, please contact:

25. Agreement

By using this website or purchasing services from Logo Cosmic, you confirm that you have read, understood, and agreed to these Terms & Conditions.

CONTACT US

Get in Touch

Whether you need a new website, branding, or marketing support, we’re ready to help. Send us a message, and we’ll schedule a quick call to discuss next steps.

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